FAQ
SHIPPING INFORMATION
Due to COVID-19, many of our shipping carriers for our faith based clothing line are experiencing delays in delivering orders. Please expect that after your order has shipped, it might experience carrier delays and may take longer than usual to receive. The health and safety of our customers and teams is our #1 priority and we appreciate your patience and understanding as we work to ship your order. If anything about your experience is not what you expected, please contact customer service at denosedesigns@gmail.com.
My order says delivered but I have not received it, what should I do?
USPS is responsible for the delivery of the package. In the event you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting your local post office.
Shipping Address Issues
De Nose Designs & Co will not be held liable for any shipping address discrepancies which includes lost, stolen, misplaced, or incorrectly delivered shipments. It is the responsibility of the customer to provide the correct information before submitting their order. If the shipping or product information provided is incorrect or incorrectly entered at the time of purchase we are not able to make changes.
Why is my order still in "Pre-shipment"?
Tracking numbers are sent to your email as soon as your order's label is printed. This means that the shipping process has begun and your tracking number will update as soon as USPS scans your order in. This does not mean your order is lost, it is not uncommon for an order to remain in pre-shipment for multiple days. Please only contact us about this if your order has surpassed the estimated time for shipment.
CAN I RETURN OR EXCHANGE?
All items purchased are final sale, thus we cannot offer returns, exchanges, or refunds for these items. This includes holiday sales, site-wide or product specific flash sales, and items purchased using sale codes. We will fix any mistakes made on behalf of the company.
If the product you received is deemed defective your order is eligible for a return or exchange.
We thank you for understanding this policy!
I RECEIVED A DEFECTIVE / WRONG PRODUCT
We apologize for the mix-up and want to ensure that you receive the correct item as quickly as possible! Send us an email at denosedesigns@gmail.com to notify us of the mix up.
Please include your name, order number, and the email used on the order. Make sure to specify the concern, original product ordered as well as the actual product you received including the style/design, color and size.
Please attach clear color photos of the product(s) showing the mishap.
We will provide you with a discount code for your next purchase if you received a defective product. All wrong orders we send out will be corrected.
COLOR DISCLAIMER
Due to variations in monitor settings, De Nose Designs & Co. makes no guarantees regarding color matches of our product. Note that like-named colors used by various apparel manufacturers/brands/styles (i.e. Navy, Navy Blue, Dark Navy, etc.) are not necessarily an exact shade match to each other or to any of the De Nose Designs & Co. thread guide options.
Fabric colors represented on computer monitors may vary due to variations in computer screens, resolution, color, tone or any other display settings.
PRICE CHANGES
Prices for our products are subject to change without notice under the discretion of De Nose Designs & Co. The price your order was purchased and confirmed for is final. Prices will not be retroactively adjusted.
I FORGOT TO USE MY DISCOUNT CODE
Unfortunately, our software does not allow us to adjust prices to finalized purchases. Once your order has been confirmed, it’s not possible for you, or us, to change it once submitted. Please ensure all your information is accurate before submitting your order, including your discount code. Only one discount code may be applied per order. This also applies to Free Shipping discount codes.